Support

Have a question, an issue, or an idea? Our team is here to help, and most answers are already below.

Contact our team

For any question, suggestion or technical issue, send us an email. We respond within 48 business hours.

[email protected]

Getting started

Is Horsora free?
Yes. Horsora is free for up to 2 horses for individual riders and owners. Beyond that, or for professional stables, tailored pricing applies. Full details are on our Pricing page.
Which devices does Horsora support?
Horsora is available on iPhone and Android (App Store and Google Play) as well as on the web at horsora.com. Your account works seamlessly from any device.
How do I download Horsora and create my account?
Two options. On mobile: download the app from the App Store or Google Play, open it, and sign up with your email address. On a computer: go to horsora.com and sign up directly from your browser. Sign-up takes less than a minute, and your account then works on both mobile and web.
How do I add my first horse?
Once signed in, open the “Horses” tab and tap “Add a horse”. Enter their name, breed, date of birth, and optionally a photo. You can add as many horses as you need.
What if my stable has already invited me?
If your stable uses Horsora, they share a stable code with you (via email or directly). Enter this code when you sign up to join the stable and access your horse's records.

Health tracking and care

What can I track about my horse?
You can log every health event: vet visits, vaccinations, deworming, farrier work, dental care, daily observations, treatments and symptoms. Each entry can include photos and notes.
How do care reminders work?
From a horse's profile, create a recurring reminder (vaccines, deworming, farrier, dental, etc.) with the frequency you choose. Horsora sends a notification at the right time so nothing slips through.
Can I track weight or wither height?
Yes. The “Measurements” tab on each horse lets you record weight, wither height, chest girth and other body measurements, with a visual history.
Can I export my horse's health history?
Yes. From the horse's profile, you can download a full PDF of the health history to share with a vet, a new stable, or simply for your own records.
Does the app work without internet?
Yes. Horsora stores your horses' data on your phone. You can view or log entries offline; everything syncs automatically as soon as you are back online.

Sharing and collaboration

How do I share my horse's records with my vet or farrier?
From the horse's profile, create a secure sharing link. You choose how long it stays valid (hours, days, or weeks). Your provider gets read-only access to the history, with no need to create an account. You can revoke the link at any time.
Can my partner or a co-owner access the horse?
Yes. You can add a co-owner to a horse's profile. They access the full records from their own Horsora account and can also log care activities.
My horse lives at home. Can I still use Horsora?
Absolutely. Horsora works for horses kept at home or in non-equipped facilities. You manage the health record, reminders and provider sharing yourself; no stable affiliation required.
My stable uses Horsora. What changes for me?
You also get shared tracking with your stable team: care provided on site appears in your horse's records, and you can chat through the built-in messaging. You remain the owner of your horse's data.
What happens if I change stables?
Your horse's records follow you. The former stable keeps read-only access, limited to the period your horse was boarded there. You keep the full history and continue building on it, whether you change stables or bring your horse home.

Privacy and account

Is my data safe?
Your data is hosted in Europe (Germany), encrypted in transit and at rest. We never share your information with third parties. See our privacy policy for details.
Who can see my horse's information?
By default, only you (and any co-owners you have added). If your horse is boarded in a Horsora stable, their team accesses the data needed for day-to-day care. External providers (vet, farrier) only see the records through sharing links you generate yourself.
How do I delete my account?
From the app settings, open the “Account” section and choose “Delete my account”. Deletion is permanent and removes all your personal data within 30 days. A password confirmation is required. If you run into any difficulty, email us at [email protected].

Report a bug

Found a bug or unexpected behavior? Send us an email at [email protected] with:

  • Your device (iPhone, Android, or web browser)
  • The steps to reproduce the issue
  • A screenshot if possible